Products being returned to us under warranty are covered under a 'return to base' policy. If you are entitled to a refund this will be processed within 14 days. We will examine the returned Product and will notify you of your refund via e-mail or by telephone (if requested). You must return the item in its original condition, including packaging and obtain proof of return from the driver. We will then arrange for collection of the item by our freight partners E-mail or phone our customer service team on 020 8559 6000. If for any reason any of your items delivered are defective please notify our sales team immediately. You will need to provide us with your order reference number (either our SDN number or your Order number) and the product details. Orders placed after 3:00pm will not be dispatched until the next working day. If the goods have been damaged then these are to be reported to our sales team ASAPĪll delivery dates shown are for guidance and delivery timeframes may vary depending on circumstances beyond our control. Failure to do so may affect any warranty claims that you make thereafter. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. If the package does not appear to be in good condition then please check your item before signing. Upon receipt of your order, you will be asked to sign for the goods received and agree that they are in good condition. All import taxes are the responsibility of the buyer. Postcodes affected by this are:- FK, KY, PA, PH, DD, AB, IV, KA, KW, BT, IM, HS, ZE, GY and JE.ĭeliveries to EU countries can take between 5 and 7 working days.ĭeliveries outside of the UK/EU can take up to 7-10 working days.
Orders for the Highlands and the Islands will take 3-5 days. At .uk we offer UK next working day delivery for all orders received by 3:00pm.Īny orders placed after 3:00pm will be shipped the following day for delivery the next working day.Īny orders placed after 3:00pm on a Friday or over the weekend will be processed and shipped on Monday for delivery on Tuesday except for Bank holidays where your order will be processed the next working day.
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